Privacy Policy – Family Home Solutions (FHS)

Effective Date: January 1^st 2025
ABN: 26634065992
Website: www.familyhomesolutions.com.au
Email: info@familyhomesolutions.com.au Phone: 0434 278 102

1. Our Commitment to Privacy

Family Home Solutions (FHS) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your personal information.

2. What Personal Information We Collect

The types of personal information we may collect include:

Full name
Residential address
Email address
Phone number
Property details (for service delivery)
Payment details (e.g., bank transfer info for prize winners)
Any communication with us (e.g., emails, SMS, phone calls)
Video footage of prize draws (if you are a participant)

3. How We Collect Your Information

We may collect your personal information through:

Direct contact (e.g., face-to-face, phone, email, door knocking)
Website forms or social media messaging
Service bookings and invoices
Promotional competitions (e.g., prize draw entries)

4. Why We Collect Your Information

We collect your information to:

Deliver our gutter cleaning and property maintenance services
Confirm appointments and issue invoices
Enter you into prize draws (if applicable)
Transfer funds to competition winners
Improve our services and customer experience
Comply with legal and regulatory obligations

5. Disclosure of Your Information

FHS does not sell or share your personal information for marketing purposes.
We may disclose information to:

Our employees, contractors, or service providers who assist in operations
Financial institutions (for payment processing)
Legal or regulatory authorities when required by law

6. Data Storage and Security

Your personal information is stored securely using modern security safeguards, including password protection, restricted access, and secure servers. We take reasonable steps to prevent misuse, loss, or unauthorised access.

7. Access and Correction

You may request access to or correction of your personal information by contacting us directly. We will respond to such requests in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies to enhance user experience and collect anonymised data such as pages visited and time spent. You can disable cookies via your browser settings.

9. Marketing Communications

If you opt in, we may send you occasional updates or promotional materials. You can opt out of these communications at any time by using the “unsubscribe” link or contacting us directly.

10. Complaints and Contact

If you have any concerns about how we handle your privacy, please contact us:
Email: info@familyhomesolutions.com.au
Phone: 0434 278 102

If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.